Trading Terms
Introduction
We want our customers to enjoy purchasing from us and feel secure in doing so. The purpose of our 'Trading Policy'
section is to inform you about how Tablewhere Ltd works and hopefully answer any questions you may have.
You can also see our formal 'Terms & Conditions - The Conditions for Use of this Website' at the bottom of this page.
Frequently Asked Questions
Brands
We offer ranges from the following leading brands: Atlantis Crystal, Aynsley, Churchill, Dartington Crystal,
Denby, Dunoon, Johnson Brothers, Masons, Minton, Noritake, Portmeirion, Royal Albert, Royal Crown Derby, Royal
Doulton, Royal Worcester, Spode, Thomas, Villeroy & Boch, Vista Alegre, Waterford and Wedgwood.
We will constantly review the brands we sell and plan to introduce further ones to meet customer demand if warranted.
Do you list on your website all the patterns and items which are currently available from those brands?
Not yet! Although we have listed a lot of tableware and giftware, we have limited the selection to what we feel are the
best sellers most likely to interest our customers so as to make the website more manageable.
Can you supply other current patterns and products from the brands you have on offer?
Yes, if it is a current pattern and item. Please contact our Customer Service department if you have any enquiries of
this type (shop@tablewhere.co.uk Tel. 0845 130 6111 (1-800-514-8176 from the USA)).
Relating to UK Orders
Pricing
What prices are listed on the website?
The retail prices on our website include VAT and are normally the brand manufacturers' Suggested Retail Prices, apart
from any promotional prices or discounts which are marked as such.
Promotion Codes apply to the full price of an item, and cannot be used in conjunction with any other promotion.
Do you offer discounts?
This depends on the value of the individual order - if you have a high value order to place you are welcome to contact
our Customer Service department to discuss (shop@tablewhere.co.uk Tel.
0845 130 6111(1-800-514-8176 from the USA)).
Payment
Is payment by a safe and secure method?
Tableware.co.uk is secured by a GeoTrust SSL Certificate and therefore offers the highest level of encryption and
security available; communications between your browser and this site server are private and secure. Tablewhere
complies with all Payment Card Industry Data Security Standard requirements.
What payment cards are accepted?
We accept the following payment cards:
When do you take payment from my card?
Payment is taken from your card when your order is placed.
Delivery & Delivery Charges
Do you charge for delivery within the UK?
Yes please see Delivery & Delivery Charges section below.
What carriage and delivery method do you use for UK orders?
We use either Royal Mail or Parcelforce, depending on the number of pieces and also the size and weight of
pieces ordered.
What is the cost of UK delivery?
We work on the following schedule:
| Order Value £ | Carriage Charge £ |
|---|---|
| Up to 14.99 | 2.95 |
| 15.00 - 49.99 | 4.95 |
| 50.00 - 149.99 | 6.95 |
| 150.00+ | FREE |
| Order Value £ | Carriage Charge £ |
|---|---|
| Up to 14.99 | 2.95 |
| 15.00 - 49.99 | 6.95 |
| 50.00 - 149.99 | 8.95 |
| 150.00+ | FREE |
How long will delivery take?
Normally we would expect to dispatch between 15 and 30 days.
Where possible we try to maintain stock of all the main items (plates, bowls, mugs, cups and saucers). However due to the complexity of the manufacturers' sourcing policies and production cycles, this is not always possible.
Outside lines (for instance, oval dishes and soup tureens) are made in batches and thus may delay the completion of your order. If we anticipate a delay beyond the dispatch time quoted, we will contact you with a revised date and an explanation as to why the manufacturer has taken longer than stated.
We look forward to delivering your order and hope that you will be happy with your purchase.
Do you deliver part orders within the UK?
Whilst we make every effort to ship complete at one time, occasionally we may split an order into more than
one shipment. If this occurs any consequential additional cost will be borne by us.
What if the goods are delivered broken or faulty to my UK address?
Please inform our Customer Service department (shop@tablewhere.co.uk
Tel. 0845 130 6111(1-800-514-8176 from the USA)) within 10 working days of receipt of the goods, when we will discuss the most appropriate
method for return. We may ask you to send us a photograph of the item(s) concerned.
What if an order is needed for a specific date, occasion or event?
Please contact our Customer Service department (shop@tablewhere.co.uk
Tel. 0845 130 6111(1-800-514-8176 from the USA)) prior to placing your order and our team will advise you of what we believe is possible.
Can I cancel my UK order?
Yes you are free to cancel your order at anytime up to 10 days after receipt of the goods. Contact our
Customer Service department (shop@tablewhere.co.uk Tel.
0845 130 6111(1-800-514-8176 from the USA)).
Overseas Orders
Pricing
Which currency do you invoice in?
We list our prices and sell in £ Pounds Sterling (GBP).
What Exchange rate will you use?
It will be your payment card provider who makes the exchange at their own rate and they will charge you
accordingly.
Will I have to pay UK VAT?
Destinations within the EU have to be charged UK VAT; destinations outside of the EU are not.
What happens regarding Duty?
This depends on Customs regulations in the destination country and will be the responsibility of you the
purchaser to pay.
Payment
Is payment by a safe and secure method?
tableware.co.uk is secured by a 256 bit SSL Certificate and therefore offers the highest level of
encryption and security available; communications between your browser and this site server are private and
secure. Tablewhere complies with all Payment Card Industry Data Security Standard requirements.
What payment cards are accepted?
We accept the following payment cards:
When do you take payment from my card?
Payment is taken from your card when your order is placed.
Delivery & Delivery Charges
What Shipment method do you use?
By air.
How is the shipping cost calculated?
There are too many variables to give a simple answer. This is worked out based on a variety of factors. It
is visible to you prior to completing the ordering process.
Do you part ship overseas orders?
No. It is our policy to ship international orders complete.
Can I cancel my order?
Yes you are free to cancel your order at anytime for a full refund, prior to it being despatched.
What if the goods are delivered broken or faulty?
If the goods arrive broken, faulty or wrong items packed please advise our Customer Service department
(shop@tablewhere.co.uk Tel. 0845 130 6111(1-800-514-8176 from the USA)) within 10 days of
receipt requesting refund or replacement. We may then arrange return of the goods. We may ask you to send us
a photograph of the item(s) concerned.
Customer Service
Customer Service has always been a priority at the heart of Tablewhere Ltd, where we have a friendly, experienced team available to help you. You are welcome to contact our Customer Service Dept. either by email shop@tablewhere.co.uk or by telephone on 0845 130 6111 (1-800-514-8176 from the USA).
Data Protection - Privacy Policy
Please see our Privacy Policy page.
